We are hiring!

Test Data

R Systems is an AWS Advanced Tier Services Partner delivering top-notch cloud computing solutions to businesses across various industries. We have certified professionals with extensive experience in providing customized solutions to customers. With our proven knowledge and expertise, we accelerate cloud adoption for a business and drive digital transformation. 

• Work closely with customers to ensure they are satisfied with Speriti from implementation and initial value to renewals and expansions (promoting retention and loyalty amongst the customer base).
• Grow net dollar retention rate for a portfolio of customers assigned to you.
• Discern opportunities for revenue growth and close cross-sell and upsell opportunities (independently or in partnership with Sales), and act upon possible problems before they turn into complaints.
• Conduct onboarding, training, and review call with customers through multiple customer journey stages.

• Interface closely with sales, product, and marketing teams to share client feedback, resolve escalations, deliver outstanding client experiences, and impact the evolution of Speriti as a product.

What you will do?

• Work closely with customers to ensure they are satisfied with Speriti from implementation and initial value to renewals and expansions (promoting retention and loyalty amongst the customer base).
• Grow net dollar retention rate for a portfolio of customers assigned to you.
• Discern opportunities for revenue growth and close cross-sell and upsell opportunities (independently or in partnership with Sales), and act upon possible problems before they turn into complaints.
• Conduct onboarding, training, and review call with customers through multiple customer journey stages.

• Interface closely with sales, product, and marketing teams to share client feedback, resolve escalations, deliver outstanding client experiences, and impact the evolution of Speriti as a product.

We are looking for an experienced remote Customer Success Manager from Europe to join our Success team.

Even though this is a fully remote position, we're explicitly hiring in Europe (preferred locations: Poland, Romania, and Spain).

What you will do?

• Work closely with customers to ensure they are satisfied with Speriti from implementation and initial value to renewals and expansions (promoting retention and loyalty amongst the customer base).
• Grow net dollar retention rate for a portfolio of customers assigned to you.
• Discern opportunities for revenue growth and close cross-sell and upsell opportunities (independently or in partnership with Sales), and act upon possible problems before they turn into complaints.
• Conduct onboarding, training, and review call with customers through multiple customer journey stages.
• Interface closely with sales, product, and marketing teams to share client feedback, resolve escalations, deliver outstanding client experiences, and impact the evolution of Speriti as a product.